Shipping Policy
Last updated: September 2026
At KoziBaby, we want your order to reach you safely and on time. This page explains how we process and ship orders, how long delivery takes, and what to do if something goes wrong.
No surprise fees at your door. All customs duties and import taxes are already included in your order total, so you won't pay anything extra when your package arrives.
1. Order Processing
Orders are processed within 2–4 business days after payment is confirmed. Once your order ships, you'll receive an email with your tracking number. Orders are shipped Monday through Saturday.
2. Estimated Delivery Times
After your order ships, estimated delivery times are:
| Destination | Delivery Time |
|---|---|
| United States & Canada | 5–10 business days |
| United Kingdom | 3–8 business days |
| Europe | 7–12 business days |
| Australia & New Zealand | 5–10 business days |
| United Arab Emirates | 6–10 business days |
| Saudi Arabia | 6–10 business days |
| Israel | 13–17 business days |
| Rest of the World | 10–20 business days |
These are estimates, not guarantees. Delivery may occasionally take longer due to customs checks, holidays, weather, or local carrier delays.
3. Order Tracking
Every order comes with a tracking number, so you can follow your package all the way to your door. Please note that tracking information may take a few days to update after your order ships.
4. Shipping Costs
Shipping costs are calculated at checkout based on your location and order. From time to time, we offer free shipping on selected products or during special promotions.
5. Countries We Don't Ship To
We currently do not ship to the following countries:
Andorra, Antigua and Barbuda, Central African Republic, Cuba, Democratic Republic of the Congo, Iran, Kiribati, Nauru, North Korea, Republic of the Congo, Russia, Saint Lucia, Saint Vincent and the Grenadines, Samoa, São Tomé and Príncipe, South Sudan, Syria, Timor-Leste, and Vatican City.
We also cannot ship to P.O. boxes or to some overseas territories. This list may change, so if you're unsure, please contact us before placing your order.
6. Shipping Address
Please make sure your shipping address is complete and correct before placing your order. If you need to change it, contact us as soon as possible, before your order ships.
If a package can't be delivered because of an incorrect address or because no one was available to receive it, we can arrange one more delivery attempt for a fee of $15. If the second attempt also fails, the order will be closed.
7. Damaged, Defective, Wrong, or Missing Items
If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us within 5 days of delivery and include:
- Your order number
- Clear photos or a video of the item and its packaging
- A photo of the shipping label on the package
- For missing items, a photo of all the items you received
Once your claim is approved, we'll send you a replacement or a full refund. You won't need to send the item back. Minor cosmetic marks that don't affect how the product works are not covered.
For this reason, we recommend taking photos or a short video as soon as you open your package.
8. Delayed or Lost Packages
If your package hasn't arrived within 30 days after the end of the estimated delivery time, please contact us. We'll send you a replacement or a full refund.
9. Questions?
If you have any questions about shipping or your order, please visit our Contact page, and our team will be happy to help. You can also read our Refund and Returns Policy for more details.